Terms & Conditions
Please read this carefully. When you book your holiday, you are entering into a contract with Cowal Leisure Ltd T/A Argyll Holidays which binds you and Argyll Holidays in various ways.
These terms & conditions list the responsibilities and commitments you and Argyll Holidays have towards each other. Please note that throughout these conditions the terms “we”, “us”, “our” and “ourselves” refer to Argyll Holidays.
Please note that throughout these conditions the terms “we”, “us”, “our” and “ourselves” refer to Argyll Holidays.
Contact Us
Please contact us if you have any questions, concerns, comments, requests or complaints regarding our terms & conditions.
By email: info@argyllholidays.com
By post: Reservations Dept, Argyll Holidays, Drimsynie Estate Office, Lochgoilhead, Argyll, PA24 8AD
Making a Booking
When you book you are accepting the terms of these booking conditions on behalf of your whole party. A binding contract comes into existence once we have received your deposit and we have issued a booking confirmation by e-mail, fax or post. All terms are from start date specified for the accommodation detailed on your booking confirmation. Check-in time and check-out times are shown on your booking confirmation.
You must check your booking confirmation as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.
Initial Payment
When you book, the initial payment stated must be paid. This initial payment must include your booking deposit as part payment towards the cost of your holiday. If you wish to take advantage of any offers, they must be claimed at this stage. All offers are subject to availability at the time of booking and to specific terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Please note that if prices are reduced once you have booked your holiday we are unable to refund the difference between your holiday price and any special offer prices. Holiday deposits/payments, unfortunately, cannot be transferred from one year to another.
Balance
The balance of hire money as shown on your invoice is due and payable 6 weeks before the start of your holiday. Your invoice gives full details. For bookings made within 6 weeks of your holiday start date, you will normally pay the full hire charge when you make your booking. If you wish to pay your balance-of-hire by credit card, then you must contact us to do this not later than 6 weeks before your holiday starts.
Credit Card Charges
There is no additional charge for using any personal credit card or debit card. A surcharge of 2% is applicable to all other card types.
Hotel Charge Card
Should you wish to use your room key as a charge card for purchases during your stay with us, please provide reception with a pre-authorisation who will happily activate a charge card for you. All receipts must be signed, and your room card provided when making purchases and your bill must be settled on departure.
Your Photography
Please note that you cannot photograph or film in our swimming pools, gyms, spas, changing areas or toilets. Please respect the privacy of our other guests and employees.
Our Photography
We regularly take photographs and film for marketing purposes. We’ll try to avoid disturbing your holiday but with this agreement you give us the rights (free of charge) to use any content taken on site containing you or your image (or the image of people with you). If you don’t want to feature then just avoid the cameras, or if you find you that you are featured, and you don’t want to be then just contact us and we’ll try our best to stop using it.
Correction of Advertised Rates
We reserve the right to correct errors in advertised prices and alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking.
Correction of Confirmed Prices
We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.
Sun Holiday Breaks
In order to use certain facilities, passes must be purchased.
VAT
Prices include VAT. In the event of a change in the rate of VAT during the course of the year, Argyll Holidays reserve the right to re-invoice you at the new amount of VAT unless you have paid the balance in full prior to the date of the change. Our booking confirmation is not a VAT invoice.
Number in Your Party
The total number in your party must not exceed the capacity of the accommodation as advertised. Accommodation is provided only for the number stated. Where special permission has been given, additional people may be accommodated.
Linen & Towels
Bedding is provided – pillows, duvets/quilts, covers, sheets and pillowcases. However, towels are not provided. Please note promotional bookings and bookings from third party’s (i.e. The Sun Newspaper) may incur additional charges for bed linen. Towels are not provided unless specifically stated on the booking confirmation.
Insurance
Personal Travel and Cancellation Insurance is not included. It is your responsibility to arrange your own insurance.
Damage to Accommodation
You are liable for any damage caused in the accommodation during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
Noise
Please be respectful of your neighbours and keep all noise to a minimum. Failure to do so may result in the loss of your deposit and being asked to leave the park.
Unit with Hot Tub
Hot tub usage is permitted until 11pm and should not be used after this time. Failure to abide by this may result in the loss of your deposit. Please follow the rules and guidelines on the hot tub safety notices displayed next to your hot tub.
Late Check Out
A minimum of £25 will be charged for an unauthorised late check-out and a further £25 if extra cleaning is required. This will be deducted from your pre-authorised deposit.
Changes by You
Requests for amendments, including a change of date or property after your booking has been confirmed, will incur a £25 administration fee per accommodation and will be subject to availability. All changes must be made at least 6 weeks(7 days applies to hotel room bookings) before your holiday start date. If we agree to any changes after this time, this may be subject to an additional charge of at least £100 per accommodation.
Booking Cancellation
If you are compelled to cancel your holiday, please email us as soon as you can at reservations@cove.co.uk. Or, if you have booked through a booking agent, please call your agent direct. Unfortunately, we will not issue a refund and you will need to claim back through your holiday insurance provider.
Cancellation by Us
Very occasionally, in circumstances of ‘force majeure’, we may have to cancel your booking. If we do so we will tell you as soon as possible and offer you an alternative or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. We will not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.
Force Majeure
Circumstances amounting to “force majeure” include any event which we or the owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond ours or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond ours or the owner’s control.
Activities & Facilities
We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.
Opening Times
The opening and closing dates of facilities are shown on our website. Opening times may be limited outside the main holiday season and are subject to change.
Unreasonable Behaviour
We reserve the right to terminate a holiday after the keys have been handed over if the unreasonable behaviour of anyone in the holiday party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.
Group/Party Bookings
The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your holiday park with such a group without notifying us of the required details, we have the right to refuse to hand over the accommodation to you.
Minors
We cannot accept bookings from anyone under 18 years of age.
Party Type
Youth group bookings are only accepted if declared and agreed at the time of booking.
Wheelchair/Disabled Persons
Some accommodation is suitable for visitors with disabilities, so at the time of booking please give full details so we can ensure you are booked into the most suitable accommodation.
Special Requests
(e.g., for adjacent properties or specific units). These cannot be guaranteed, but every effort will be made to satisfy them. An additional charge may be applicable.
Pets
You may bring your dog only with you to many of our properties. A pet charge applies – this may vary so please check at the time of booking. You must tell us that you are bringing a dog when you make your booking. You must bring your dog basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Dog must not be left unattended in accommodation or elsewhere and must be exercised on a lead and in the charge of an adult. Dog are allowed in designated indoor areas only – please see signage onsite. Pets other than dogs can only be accepted with specific permission.
The maximum number of pets is 2. No refund can be given if pets are not in attendance.
Please note we do not allow any dogs covered by the Dangerous Dogs Act 1991 which are the Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro. As of 23 February, anyone who owns an XL bully type dog in Scotland must ensure they are always muzzled and on a lead when in public, including in a car and anywhere on our sites. From 1 August 2024 it will be illegal to own an XL bully type dog in Scotland without an exemption certificate or having applied for an exemption certificate to own that dog. Failure to supply an exemption certificate, or failure to adhere to legislation will result in your booking being terminated with immediate effect.
Assistance Dogs
Registered assistance dogs will be accepted free of charge at all locations, subject to availability of suitable accommodation.
Accessibility
Please read our separate Accessibility Guide for more information.
Privacy
Please read our separate Privacy Policy for more information.
Vehicles
Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, negligence of ourselves or our employees or agents.
Liability
Except where otherwise specified in these Booking Conditions Argyll Holidays will not accept liability for any damage, expense, injury, death, or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, the proven negligence of ourselves or our employees or agents. This clause does not attempt to exclude negligence or breach of statutory duty.
Illness
Guests should inform Park Management of any illnesses developed during the duration of their stay which could have an effect on other guests. Guests who take unwell may be confined or, depending on the severity, asked to leave in order to prevent the spread of said illnesses. In such circumstances we are unable to refund.
Smoking
Due to Government legislation, it is illegal to smoke within public buildings. Company policy maintains this ban throughout all accommodation, meaning all smoking must take place outside. This includes e-cigarettes and vaporisers. Smoking within any accommodation will incur a £150 fine to cover cleaning.
Alcohol
We are only permitted to sell alcohol to those who are 18 years or older. Guests must provide photographic proof of age if asked by staff when purchasing alcohol. Anyone in your group under the age of 18 is your responsibility while they are on our site.
Cookies
Please read our separate Cookies Policy for more information.
Copyright
All content including written and visual is subject to copyright, is our intellectual property and where appropriate is trademarked. You agree not to copy or seek to acquire rights to any of our content.
Banned Items
We have a zero-tolerance policy on drugs, firearms, and offensive weapons. If we have reason to suspect that you have taken or are in possession of any illegal drugs or any other illegal substance, a firearm or offensive weapon, we will ask you to leave the park, without refund.
Security
Any vehicles parked on site are parked at the owner’s risk. Any belongings left unattended, in lockers, in your accommodation, or other personal possessions brought onto site are at the owner’s risk. Argyll Holidays accepts no responsibility for any loss or damage to personal possessions. Please see our separate Privacy Policy for information on CCTV.
CCTV
CCTV is in operation throughout the parks. Please read our Privacy Policy for more information.
Wi-Fi
Only devices with a web browser and the ability to connect to a public service can access our network – please check your device for compatibility. Our Wi-Fi is provided by Leisure Park Internet Solutions (LPIS) who can be contacted on 01423 295 001 during opening hours. All connections to the complimentary Wi-Fi will be subject to a ‘fair usage’ policy. Device exclusions apply. Charges may apply. For further details please ask reception.
Complaints or Concerns
If you want to complain, we will want to take action to sort out your complaint as soon as possible. It is essential that you contact us as soon as the issue arises, so that we can do everything in our power to sort it out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with one of our managers during your stay at the property, it can usually be sorted out straightaway.
Complaints which would only be temporary (for example, complaints on how the property has been prepared) cannot be investigated unless registered during your stay. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 10 days of returning from your stay, put your complaint in writing to us. Send your letter by recorded delivery to our office at: Group Standards & Quality Manager, Drimsynie Estate Office, Corrow Farm, Lochgoilhead Argyll PA24 8AD.
We have designed this procedure to make sure we can sort out complaints as quickly as possible. Please help us to help you by following this procedure. If you fail to do so, this may affect your entitlement to any compensation deemed appropriate.
Amendments
We reserve the right to amend these Booking Terms and Conditions at any time. Updates will be effective 7 days after they are posted on the argyllholidays.com website. If you are not happy with changes please contact us, otherwise we will assume you have accepted all of them.
Our Terms & Conditions were last updated February 2024.
Argyll Holidays is a registered trademark.
VAT Number 554 587 409.
Cowal Leisure Ltd is registered in Scotland: SC132187.
Drimsynie Estate Ltd is registered in Scotland: SC54705.
Registered Address is Drimsynie Estate Office, Lochgoilhead, Argyll, PA24 8AD.