Arrival and Check in Information
Arrival and Check in Information At Bunn Leisure

Arrival and Check in Information

We can’t wait to see you at Seal Bay Resort!

We’re looking forward to welcoming you on holiday. To make sure you have the best start to your break with us we’ve changed a lot of our welcome and check in process to make it smoother and quicker so that you can start your holiday from the moment you arrive.

Please take time to look at what the arrival process is below and the extra safe and secure measures we are taking to ensure you have a great time.

Your holiday

Please check your holiday confirmation showing all the details of the park and the holiday you’ve booked.  You will need this confirmation on arrival.

The week before your holiday

Please look out for emails and text messages in respect of the check in process.  It’s really important that we have the best email and mobile number to make sure we can keep you updated about your arrival along with the correct vehicle registration number.

Check in times

For all Self-Catering guests  –  4pm onwards

(Platinum guests from 3pm)

For all Touring guests  –  12 noon onwards

Please do not check in early

You are more than welcome to arrive at the park prior to your check in time but you will NOT BE ABLE to enter your HOLIDAY HOME prior to your check in time as shown on your confirmation.

New check in App

In your pre-arrival email, you’ll be given all the information you need about your arrival and check in process. Before you leave home please download the Seal Bay Resort app from the App Store ready to book activities. The Seal Bay Resort app will also enable you to book activities a few days before your arrival.

Your holiday arrival information will be available on the Seal Bay Resort app 24 hours before arrival. We will also send this on an email, so please keep a look out for it.

The emails and the Seal Bay Resort app will give you all the information you need for a smooth check in. Please remember your holiday home will not be accessible until 4pm (3pm for Platinum guests).

You won’t need to book swimming or entertainment – just turn up!

24 hours before arrival

24 hours before you’re due to arrive, you’ll receive a reminder email of the new check in process, your allocated Holiday Home number and the Arrival Entrance to go to. You’ll also receive a checklist of important information to know before you arrive.

Please look out for this email as it will enable you and your family to start your holiday even sooner by following the information given.

Day of arrival check in process

Please don’t forget your confirmation with your booking reference number. On the day of arrival you’ll also receive a text message with your accommodation details.

Please ensure you’ve downloaded the Seal Bay Resort app from the App Store and follow the instructions within the pre-arrival emails and text messages to help a smooth and enjoyable arrival process.

Feeling unwell or have symptoms of Coronavirus

We know this has not gone away and want to ensure that all our guests and are team are safe and well. Therefore, if you are displaying any symptoms of Coronavirus or indeed have Coronavirus please do not travel. Please refer to the link below to find out your options.

Covid 19 Update

Contactless payment

We still encourage the use of contactless payment wherever possible.

Face coverings

Wearing a face covering around the park and inside the facilities will be your personal choice.

Feeling ill whilst on holiday

Please follow current Government guidelines as featured on

Enjoy your stay

We know that you’ll have a great time and enjoy a well deserved break creating memories with your loved ones.

Frequently asked questions

What if I don’t have email?

You will need to park in the Reception car park and head to Reception and queue to check in.

You will need to park in the Reception car park and head to Reception and queue to check in.

If you think you may arrive after 8pm and need help with locating your Holiday Home please call our Security Team on 01243 605443 who will be delighted to help.

As long as we have your email address and mobile number, we will still be able to email and text you details of your visit.

This information will be provided to you prior to your arrival.

If you would like to speak to the team then please give them a call on: 01243 606080

Please read this arrival and check in information as it may answer your question and also download the Seal Bay Resort app from the App Store. Alternatively, do give us a call on 01243 606080 and our Reception team will be happy to help.