Cove Communities UK

Cove Communities UK

Holiday

Survey

Step 1 of 12

8%

Many thanks for choosing us for your holiday. We should be grateful if you would spare a few minutes to complete this post-holiday survey. The survey should only take a few minutes to complete. Your comments and ratings are extremely important to us and will be used by all of the team to improve and gather valuable feedback.

You'll also be entered into a PRIZE DRAW to WIN £500 towards a 2023 holiday.

Competition Terms and Conditions

Hidden

Your holiday booking number*

Have you visited us before?

1.1 Was this your first visit to Seal Bay Resort?*

Yes

No

1.2 How many previous visits have you made to us in the last eight years?

Only once before

Between 2 and 4

Between 5 and 7

More than 7

1.3 Prior to this year, what year was your last holiday with us?

2021

2020

2019

2018

2017

2016

2015

Prior to these dates

Your Holiday Experience

2.1 How likely are you to recommend us to a friend or family member? (0 = Very Unlikely - 10 = Very Likely)*

0	1	2	3	4	5	6	7	8	9	10

2.2 Overall, how would you rate your holiday at Seal Bay Resort?*

54321

2.3 Thinking about the cost of your holiday, please rate the overall value for money?*

54321

2.4 What is your likelihood to rebook another holiday with Seal Bay Resort?*

54321

Your arrival & check in experience

3.1 Did you receive relevant email and SMS communication prior to your holiday?

Yes

No

3.2 How would you rate the information received before you came on holiday?*

54321

3.3 Please input any comments you may wish to add in relation to your score.

3.4 How easy was it to find the Park? (1 = Difficult - 5 = Very easy)

1	2	3	4	5

3.5 How easy was it to find your pitch? (1 = Difficult - 5 = Very easy)

1	2	3	4	5

3.6 Please input any comments you may wish to add in relation to your score.

Your Touring Pitch

4.1 What were your initial impressions of the Touring site?

54321

How would you rate the following aspects:

4.2 The overall immediate surrounding area of your pitch?

54321

4.3 The overall cleanliness of the Touring facilities?

54321

4.4 The general maintenance of the Touring facilities?

54321

4.5 The availability of the toilet & shower facilities?

54321

4.6 Please input any comments you may wish to add in relation to your score

Park Facilities & Activities

5.1 Did you use the facilities on Park?

Yes

No

How would you rate your experience of the following facilities?

5.2 The Lido Pool area

54321

5.3 Oasis Bay Water Complex

54321

5.4 The "Overall swimming experience"

54321

5.5 Please input any comments you may wish to add in relation to your score

5.6 Did you use any of the "paid for" activities?

Yes

No

5.6a Pottery studio?

54321

Please leave blank if you DID NOT experience this activity

5.6b Gym?

54321

Please leave blank if you DID NOT experience this activity

5.6c Funfair?

54321

Please leave blank if you DID NOT experience this activity

5.6d Arcade?

54321

Please leave blank if you DID NOT experience this activity

5.6e Axe Throwing?

54321

Please leave blank if you DID NOT experience this activity

5.6f Nature Forensics?

54321

Please leave blank if you DID NOT experience this activity

5.6g Football?

54321

Please leave blank if you DID NOT experience this activity

5.6h Wave Rider?

54321

Please leave blank if you DID NOT experience this activity

5.6i Oasis Wellness Suite?

54321

Please leave blank if you DID NOT experience this activity

5.6j Bike Hire?

54321

Please leave blank if you DID NOT experience this activity

5.6k Ten Pin Bowling?

54321

Please leave blank if you DID NOT experience this activity

5.6l Soft Play Areas?

54321

Please leave blank if you DID NOT experience this activity

5.6m Crazy Golf?

54321

Please leave blank if you DID NOT experience this activity

5.6n Dino Karts?

54321

Please leave blank if you DID NOT experience this activity

5.7 Did you use any of the "free" activities?

Yes

No

5.7a Cove Cube?

54321

Please leave blank if you DID NOT experience this activity

5.7b Cove Creators?

54321

Please leave blank if you DID NOT experience this activity

5.7c Learn to Activities (Balance bikes/Fly drones)?

54321

Please leave blank if you DID NOT experience this activity

5.7d Frisbee Golf?

54321

Please leave blank if you DID NOT experience this activity

5.7e Outdoor play parks?

54321

Please leave blank if you DID NOT experience this activity

5.7f Visit the Medmerry Reserve?

54321

Please leave blank if you DID NOT experience this activity

5.8 Please input any comments you may wish to add in relation to your score

Evening entertainment

Feel free to skip any questions that do not apply (ie. you did not visit)

6.1 Did you use any of the Entertainment on the Park during your stay?

Yes

No

How would you rate the quality of the In-House shows?

6.2 Featured in the White Horse Theatre?

54321

Please leave blank if you DID NOT experience this entertainment

6.3 Featured in the Embassy Club: Waterfront Quays?

54321

Please leave blank if you DID NOT experience this entertainment

How would you rate the quality of the visiting acts?

6.4 Those appearing in the White Horse Theatre?

54321

Please leave blank if you DID NOT experience this entertainment

6.5 Those appearing in the Embassy Club: Waterfront Quays?

54321

Please leave blank if you DID NOT experience this entertainment

6.6 How would you rate the early evening (6pm to 9pm) Fun Factory Live entertainment shown in the Embassy Club?

54321

Please leave blank if you DID NOT experience this entertainment

How would you rate the experience of the following entertainment featured:

6.7 Cinematic?

54321

Please leave blank if you DID NOT experience this entertainment

6.8 The Rock Stop?

54321

Please leave blank if you DID NOT experience this entertainment

6.9 Time Machine Dance Party?

54321

Please leave blank if you DID NOT experience this entertainment

6.10 The Black Cat Cabaret?

54321

Please leave blank if you DID NOT experience this entertainment

6.11 The Big Gameshow?

54321

Please leave blank if you DID NOT experience this entertainment

6.12 Breakthrough Broadway?

54321

Please leave blank if you DID NOT experience this entertainment

6.13 Dick Whittington Pantomime?

54321

Please leave blank if you DID NOT experience this entertainment

6.14 The Smurfs Show?

54321

Please leave blank if you DID NOT experience this entertainment

6.15 Ben & Holly Meet and Greet?

54321

Please leave blank if you DID NOT experience this entertainment

6.16 The Live and Wild Show?

54321

Please leave blank if you DID NOT experience this entertainment

6.17 How would you rate the Entertainment Team in terms of ensuring you had a great night?

54321

6.18 Please input any comments you may wish to add in relation to your score

Our Jubilee Celebrations

7.1 Did you attend any of the Jubilee Celebrations held on the Park?

Yes

No

7.2 How would you rate the Jubilee Celebrations overall?

54321

7.3 Did you use any of the “free” Jubilee Celebration activities featured on the Waterfront area of the Park?

Yes

No

7.4 How would you rate the “free” Jubilee Celebration activities?

54321

7.5 Did you use any of the “paid for” Jubilee Celebration activities featured on the White Horse area of the Park?

Yes

No

7.6 How would you rate the “paid for” Jubilee Celebration activities?

54321

7.6 How would you rate the value for money of the “paid for” activities?

54321

7.7 Please input any comments you may wish to add in respect of the Jubilee Celebrations.

Food & Drink

8.1 Did you use any of our restaurants, bars or takeaway options?

Yes

No

How would you rate the menu range at the following venues?

8.2 Box Fish?

54321

Waterfront Quays

8.3 The Cafe Lido?

54321

White Horse

8.3a Smokey's Ocean Bar?

54321

Waterfront Quays

8.3b Smugglers?

54321

Waterfront Quays

How would you rate the quality of food at the following venues?

8.4 Box Fish?

54321

Waterfront Quays

8.5 Cafe Lido?

54321

White Horse

8.6 Papa John's?

54321

8.6a Smokey's Ocean Bar?

54321

Waterfront Quays

8.6b Smugglers?

54321

Waterfront Quays

8.6c Millie's Cookies?

54321

Waterfront Quays

How would you rate the value for money at the following venues?

8.7 Box Fish?

54321

Waterfront Quays

8.8 Cafe Lido?

54321

White Horse

8.9 The Viking Bar?

54321

Green Lawns

8.10 Smokey's Ocean Bar?

54321

Waterfront Quays

8.10a Smugglers?

54321

Waterfront Quays

8.10b Embassy Bar?

54321

Waterfront Quays

8.10c White Horse Theatre Bar?

54321

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8.10d Solent View Bar?

54321

How would you rate the cleanliness of the environment at the following venues?

8.11 Box Fish?

54321

Waterfront Quays

8.12 Cafe Lido?

54321

White Horse

8.13 The Viking Bar?

54321

Green Lawns

8.14 Smokey's Ocean Bar?

54321

Waterfront Quays

8.14a Smugglers?

54321

Waterfront Quays

8.14b Embassy?

54321

Waterfront Quays

8.14c White Horse Theatre?

54321

Hidden

8.14d Solent View?

54321

Waterfront Quays

8.15 Please input any comments you may wish to add in relation to your score

Shops and Supermarket

9.1 Did you use any of the shops / supermarkets whilst on holiday?

Yes

No

9.2 How would you rate "the range" of products available in the Nisa shops?

54321

9.3 How would you rate the "value for money" within the Nisa shops?

54321

9.4 How would you rate the "the team" within the Nisa shops?

54321

9.5 Please input any comments you may wish to add in relation to your score

General

10.1 Did you find your way around the Park easily during your holiday?

54321

10.2 How did you find the Park in terms of grounds, gardens and general maintenance?

54321

10.3 How would you rate the Park for being accessible for guests with disabilities?

54321

10.4 If you used the WiFi, how would you rate the service?

54321

10.5 Seal Bay Resort is part of Cove UK. Would you be interested in our other Parks?

Yes

No

How did you rate the ease of use of the new Seal Bay Resort app for the following:

11.1 Arrival experience?

54321

11.2 Finding your Pitch?

54321

11.3 Booking activities?

54321

11.4 Ordering food?

54321

About the team

Overall, how would you rate the team?

12.1 Friendliness of the team?

54321

12.2 Helpfulness of the team?

54321

12.3 Efficiency of the team?

54321

Someone special? We know that the Team is the most important element of the holiday experience to ensure you have a great time. We always want to recognise those team members who make that difference, so please feel free to mention the team member and a short comment below.

12.4 Special mention

12.5 Any other comments about your holiday?

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