Cove Communities UK
Cove Communities UK
Holiday
Survey
"
*
" indicates required fields
Step
1
of
11
9%
Many thanks for choosing us for your holiday. We should be grateful if you would spare a few minutes to complete this post-holiday survey. The survey should only take a few minutes to complete. Your comments and ratings are extremely important to us and will be used by all of the team to improve and gather valuable feedback.
You'll also be entered into a
PRIZE DRAW
to WIN £1,000 towards a 2023 holiday.
Competition Terms and Conditions
Hidden
Your holiday booking number
*
Hidden
Booking arrival date
MM slash DD slash YYYY
Hidden
Email
Unfortunately, Private Let guests are not eligible to enter the prize draw.
Have you visited us before?
1.1 Was this your first visit to Seal Bay Resort?
*
Yes
No
1.2 How many previous visits have you made to us in the last eight years?
Only once before
Between 2 and 4
Between 5 and 7
More than 7
1.3 Prior to this year, what year was your last holiday with us?
2021
2020
2019
2018
2017
2016
2015
Prior to these dates
Your Holiday Experience
2.1 How likely are you to recommend us to a friend or family member? (0 = Very Unlikely - 10 = Very Likely)
*
0
1
2
3
4
5
6
7
8
9
10
2.2 Overall, how would you rate your holiday at Seal Bay Resort?
*
5
4
3
2
1
2.3 Thinking about the cost of your holiday, please rate the overall value for money?
*
5
4
3
2
1
2.4 What is your likelihood to rebook another holiday with Seal Bay Resort?
*
5
4
3
2
1
Your arrival & check in experience
3.1 Did you receive relevant email and SMS communication prior to your holiday?
Yes
No
3.2 How would you rate the information received before you came on holiday?
*
5
4
3
2
1
3.3 Please input any comments you may wish to add in relation to your score.
In these changing times we’ve tried to make Check-in and Arrival at the park as easy as possible so you can start your holiday straightaway without having to queue up in Reception with our Contactless Check-in for the majority of our guests.
3.4 How easy was it to find the Park? (1 = Difficult - 5 = Very easy)
1
2
3
4
5
3.5 How easy was it to find your Holiday Home? (1 = Difficult - 5 = Very easy)
1
2
3
4
5
3.6 If you had a Digital Key Lock, how easy did you find accessing your Holiday Home? (1 = Difficult - 5 = Very easy)
1
2
3
4
5
3.7 Please input any comments you may wish to add in relation to your score.
Your Holiday Home
4.1 What were your initial impressions of your Holiday Home?
5
4
3
2
1
How would you rate the following aspects:
4.2 The overall immediate surrounding area of your Holiday Home?
5
4
3
2
1
4.3 The overall cleanliness of your Holiday Home?
5
4
3
2
1
4.4 The cleanliness of the kitchen areas of your Holiday Home?
5
4
3
2
1
4.5 The cleanliness of the bathroom/s of your Holiday Home?
5
4
3
2
1
4.6 The maintenance and general upkeep of your Holiday Home?
5
4
3
2
1
4.7 Please input any comments you may wish to add in relation to your score
Park Facilities & Activities
5.1 Did you use the facilities on Park?
Yes
No
How would you rate your experience of the following facilities?
5.2 The Lido Pool area
5
4
3
2
1
5.3 Oasis Bay Water Complex
5
4
3
2
1
5.4 The "Overall swimming experience"
5
4
3
2
1
5.5 Please input any comments you may wish to add in relation to your score
5.6 Did you use any of the "paid for" activities?
Yes
No
5.6a Pottery studio?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6b Gym?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6c Funfair?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6d Arcade?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6e Axe Throwing?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6f Nature Forensics?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6g Football?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6h Wave Rider?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6i Oasis Wellness Suite?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6j Bike Hire?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6k Ten Pin Bowling?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6l Soft Play Areas?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6m Crazy Golf?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.6n Dino Karts?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7 Did you use any of the "free" activities?
Yes
No
5.7a Cove Cube?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7b Cove Creators?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7c Learn to Activities (Balance bikes/Fly drones)?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7d Frisbee Golf?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7e Outdoor play parks?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.7f Visit the Medmerry Reserve?
5
4
3
2
1
Please leave blank if you DID NOT experience this activity
5.8 Please input any comments you may wish to add in relation to your score
Evening Entertainment
Feel free to skip any questions that do not apply (ie. you did not visit)
6.1 Did you use the Entertainment on Park during your stay?
Yes
No
How would you rate the quality of the In-House shows?
6.2 Featured in the White Horse Theatre?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.3 Featured in the Embassy Club: Waterfront Quays?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
How would you rate the quality of the visiting acts?
6.4 Those appearing in the White Horse Theatre?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.5 Those appearing in the Embassy Club: Waterfront Quays?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.6 How would you rate the early evening (6pm to 9pm) Fun Factory Live entertainment shown in the Embassy Club?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
How would you rate the experience of the following entertainment featured:
6.7 Cinematic?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.8 The Rock Stop?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.9 Time Machine Dance Party?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.10 The Black Cat Cabaret?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.11 The Big Gameshow?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12 Breakthrough Broadway?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12a The Smurfs Show? (midweek only)
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12b Ben & Holly Meet and Greet? (midweek only)
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12c The Trolls Meet and Greet? (midweek only)
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12d The Gruffalo Meet and Greet? (midweek only)
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.12e Bluey and Bingo Meet and Greet? (midweek only)
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.13 Dick Whittington Pantomime?
5
4
3
2
1
Please leave blank if you DID NOT experience this entertainment
6.14 How would you rate the Entertainment Team in terms of ensuring you had a great night?
5
4
3
2
1
6.15 Please input any comments you may wish to add in relation to your score
6.20 Did you see the brand new Cove Crew?
Yes
No
6.21 Who's your favourite character?
Sandy the Seal
Laurel the Sea Otter
Fisher the Penguin
Luna the Wolf Pup
How would you rate the following Cove Crew Shows:
6.22 The Adventure Starts Here?
5
4
3
2
1
6.23 The Big Beach Adventure?
5
4
3
2
1
6.24 How would you rate the other Cove Crew mini shows which featured Dance-Off Diva; Become an Adventurer; The Marvellous Mischievous Fantastic Fun Show & Seal or No Seal: A New Game Show!?
5
4
3
2
1
Food & Drink
7.1 Did you use any of our restaurants, bars or takeaway options?
Yes
No
How would you rate the menu range at the following venues?
7.2 Box Fish?
5
4
3
2
1
Waterfront Quays
7.3 The Cafe Lido?
5
4
3
2
1
White Horse
7.3a Smokey's Ocean Bar?
5
4
3
2
1
Waterfront Quays
7.3b Smugglers?
5
4
3
2
1
Waterfront Quays
7.3c Box Greek?
5
4
3
2
1
Waterfront Quays
7.3d Box Burrito?
5
4
3
2
1
Waterfront Quays
7.3e Box Treats?
5
4
3
2
1
Waterfront Quays
How would you rate the quality of food at the following venues?
7.4 Box Fish?
5
4
3
2
1
Waterfront Quays
7.5 Cafe Lido?
5
4
3
2
1
White Horse
7.6 Papa John's?
5
4
3
2
1
7.6a Smokey's Ocean Bar?
5
4
3
2
1
Waterfront Quays
7.6b Smugglers?
5
4
3
2
1
Waterfront Quays
7.6c Millie's Cookies?
5
4
3
2
1
Waterfront Quays
7.6d Box Greek?
5
4
3
2
1
Waterfront Quays
7.6e Box Burrito?
5
4
3
2
1
Waterfront Quays
7.6f Box Treats?
5
4
3
2
1
Waterfront Quays
How would you rate the value for money at the following venues?
7.7 Box Fish?
5
4
3
2
1
Waterfront Quays
7.8 Cafe Lido?
5
4
3
2
1
White Horse
7.9 The Viking Bar?
5
4
3
2
1
Green Lawns
7.10 Smokey's Ocean Bar?
5
4
3
2
1
Waterfront Quays
7.10a Smugglers?
5
4
3
2
1
Waterfront Quays
7.10b Embassy Bar?
5
4
3
2
1
Waterfront Quays
7.10c White Horse Theatre Bar?
5
4
3
2
1
Hidden
7.10d Solent View Bar?
5
4
3
2
1
7.10e Box Greek?
5
4
3
2
1
Waterfront Quays
7.10f Box Burrito?
5
4
3
2
1
Waterfront Quays
7.10g Box Treats?
5
4
3
2
1
Waterfront Quays
How would you rate the cleanliness of the environment at the following venues?
7.11 Box Fish?
5
4
3
2
1
Waterfront Quays
7.12 Cafe Lido?
5
4
3
2
1
White Horse
7.13 The Viking Bar?
5
4
3
2
1
Green Lawns
7.14 Smokey's Ocean Bar?
5
4
3
2
1
Waterfront Quays
7.14a Smugglers?
5
4
3
2
1
Waterfront Quays
7.14b Embassy?
5
4
3
2
1
Waterfront Quays
7.14c White Horse Theatre?
5
4
3
2
1
Hidden
7.14d Solent View?
5
4
3
2
1
Waterfront Quays
7.14e Box Greek?
5
4
3
2
1
Waterfront Quays
7.14f Box Burrito?
5
4
3
2
1
Waterfront Quays
7.14g Box Treats?
5
4
3
2
1
Waterfront Quays
7.15 Please input any comments you may wish to add in relation to your score
Shops and Supermarket
8.1 Did you use any of the shops / supermarkets whilst on holiday?
Yes
No
8.2 How would you rate "the range" of products available in the Nisa shops?
5
4
3
2
1
8.3 How would you rate the "value for money" within the Nisa shops?
5
4
3
2
1
8.4 How would you rate the "the team" within the Nisa shops?
5
4
3
2
1
8.5 Please input any comments you may wish to add in relation to your score
General
9.1 Did you find your way around the Park easily during your holiday?
5
4
3
2
1
9.2 How did you find the Park in terms of grounds, gardens and general maintenance?
5
4
3
2
1
9.3 How would you rate the Park for being accessible for guests with disabilities?
5
4
3
2
1
9.5 Seal Bay Resort is part of Cove UK. Would you be interested in our other Parks?
Yes
No
9.5a Would you be interested in hearing about Holiday Home ownership at Seal Bay?
Yes
No
We will email you with details about Holiday Home Ownership only.
9.6 Did you use the Seal Bay WiFi service on the Park?
Yes
No
9.7 How easy was it to use the Seal Bay WiFi service?
5
4
3
2
1
9.8 How would you rate the speed and performance of the Seal Bay WiFi service?
5
4
3
2
1
9.9 How would you rate the overall value for money of the Seal Bay WiFi service?
5
4
3
2
1
9.10 Please input any comments you may wish to add in relation to your scores
How did you rate the ease of use of the new Seal Bay Resort app for the following:
10.1 Arrival experience?
5
4
3
2
1
10.2 Finding your Holiday Home?
5
4
3
2
1
10.3 Booking activities?
5
4
3
2
1
10.4 Ordering food?
5
4
3
2
1
About the team
Overall, how would you rate the team?
11.1 Friendliness of the team?
5
4
3
2
1
11.2 Helpfulness of the team?
5
4
3
2
1
11.3 Efficiency of the team?
5
4
3
2
1
Someone special? We know that the Team is the most important element of the holiday experience to ensure you have a great time. We always want to recognise those team members who make that difference, so please feel free to mention the team member and a short comment below.
11.4 Special mention
11.5 Any other comments about your holiday?
Newsletter
Yes I'd like to receive further information and offers by email, I understand I can unsubscribe at any time
Trustpilot
Loading...
