Leisure & Activities Terms & Conditions

 

  1. All pricing is in GBP£
  2. All establishments are based in the UK
  3. We use Opayo to collect and process transaction information. Please read the Opayo Security Policy at https://www.opayo.co.uk/policies/security-policy
  4. Seal Bay Resort is a trading name of White Horse Caravan Company Limited. Registered Address is 1 Bartholomew Lane, London EC2N 2AX

 

Bookings

1.1 All activities are to be booked in advance via the Seal Bay Resort app or at our dedicated Leisure Booking points. Bookings can be made up to 15 minutes before the scheduled start

1.2 All payable activities are to be charged at the time of booking.

1.3 Where payment is outstanding 1 hour before the start of an activity, the booking will be cancelled.

1.4 Terms and conditions for individual activities can be found on the Seal Bay Resort app

1.5 Before submitting your Booking to us you will be given the opportunity to review your reservation and amend it. Please ensure that you have checked your booking carefully before submitting it.

1.6 By submitting your Booking, you confirm that you have given us authority to make the reservation on behalf of your party and that the booking is subject to these terms and conditions.

1.7 If Seal Bay Resort, for any reason, cannot fulfil the booking or associated activity(s) then a suitable alternative will be offered, or a full refund is applicable. Any refund due will be processed to the payment card used at the time of booking.

1.8 If spaces are bought on behalf of other guests, you accept and ensure, on their behalf, that every guest in your party can meet and comply with the entry conditions and rules on activities.

Cancellations

2.1 If Seal Bay Resort cancels/postpones/rearranges any event guests are entitled to a full refund back to their original payment method.

2.2 Failure to arrive at the activity start time (no-shows) will not be eligible for a refund.

2.3 Seal Bay Resort retains the right to cancel an activity without notice due to extreme weather, break out of serious disease or any act out of the control of Seal Bay Resort Management.

Miscellaneous

3.1 All participants take part in activities at their own risk and Seal Bay Resort takes no responsibility for personal injury, loss or damage of personal.

3.2 Participants are given a safety briefing before each activity and it remains the responsibility of the participants or their parent/guardian to adhere to these safety rules throughout.

3.3 All children under the age of 12 must always be on activities by a responsible adult. Please refer to individual activity terms and conditions for full details.

3.4 The appropriate behaviour of children under 12 remains the responsibility of the accompanying adult and not the instructor or any Seal Bay Resort team.

3.5 Team members reserve the right to remove or exclude any participant whose behaviour is considered to be in direct violation of the safety briefing or the rules of the .

3.6 Seal Bay Resort reserves the right to change activity venues without notice. This may include outdoor and indoor venues.

3.7 We fully comply with all laws in force regulating the treatment of, and provision for, guests with any disability. If you have any special requirements pertaining to a disability, please inform us of such requirements before you.