Leisure & Activities Terms & Conditions

Christmas activities and events Terms and Conditions

Event Tickets and Admission

1. It is the Activity Ticket holder’s responsibility to check his or her Activity Ticket(s), as mistakes cannot always be rectified, and Seal Bay resort formerly Bunn Leisure shall not be responsible for any incorrect Activity Tickets.

2. On entry to the Christmas at Bunn event all visitors agree to accept and abide by any Park rules (as may be updated from time to time) and any other regulations from time to time provided on entry to the Venue.

3. Visitors will need to purchase tickets for activity session times, but once you are in the event they can stay until close. Event closing times vary by day.

Venue Rules

1. Seal Bay Resort formerly Bunn Leisure reserves the right to refuse admission to the ice rink, and any area surrounding the ice rink and/or the venue and shall be entitled to conduct security searches to ensure the safety of all visitors.

2. Seal Bay Resort formerly Bunn Leisure shall be entitled to remove anyone from the venue, or any activity or attraction, at any time, who is under the influence of drugs or alcohol or who, in the reasonable opinion of Seal Bay Resort formerly Bunn Leisure, is conducting themselves in a manner inappropriate to their continued attendance. Seal Bay Resort formerly Bunn Leisure shall be entitled to request visitors to leave the venue at any time. No refund of any ticket cost or payments made to Seal Bay Resort formerly Bunn Leisure, or any associated attractions, will be given.

3. Smoking (including use of e-cigarettes), eating and drinking is prohibited whilst ice skating, using the bumper cars or on any ride. This is to maintain a safe environment for users of the activities. Smoking (including use of e-cigarettes) is not permitted anywhere within the venue, on the rinks, or in any area surrounding the rinks. Only food and drink which has been purchased from the venue can be consumed within the venue.

4. The use of photographic and recording equipment or mobile phones is prohibited whilst ice skating, using the bumper cars or on any ride. This is to maintain a safe environment for users of the rink.

5. By entering the venue, visitors consent to being photographed, filmed or recorded and consent to such photographs, films or recordings being used by Seal Bay Resort formerly Bunn Leisure to publicise the event in the future.

6. Wheelchair access – The ice rink does cater for wheelchair users, providing they are accompanied by a carer. Seal Bay Resort formerly Bunn Leisure does not provide a carer, nor has the staffing capacity to provide a carer.

7. Carer’s tickets (personal helper tickets) are available and may be booked online – entitlement to the ticket must be proved at the box office, prior to the session start time. Seal Bay Resort formerly Bunn Leisure reserves the right to charge full price entry if no such entitlement can be proved.

Ticketed Activities

1. The following activities require a valid booking to participate: Ice Skating, Ice Bumper Cars, Christmas Grotto, Donkey Rides, Pantomime, Christmas Show

2. Activity Tickets must be used for the date and time they are purchased for.

3. Activity Tickets are available for purchase online and onsite. Prices may vary between those purchased online and onsite.

4. Certain activities (including but not limited to the Ticketed Activities) at the Event may be age and height restricted and other restrictions may apply and so it is the responsibility of the visitor to check before purchasing.

5. Event Ticket information:
I. A Family Ticket is for 2 Adults and 2 Children
II. An Adult ticket is required for 16 years + and a Child ticket is required for 15 years and under. Proof of age may be requested.
III. No child aged 12 or under will be admitted to the Event unless they are accompanied by a person aged 18 years or over (a “responsible person”) and such child or children whilst at the Event must remain accompanied and under the supervision of such responsible person at all times
IV. The minimum age for ice skating is 4 years old and a minimum of 39 inches / 100 cm
V. Bumper car drivers must be 7 years + and a minimum of 48 inches / 122 cm tall. Younger children may accompany an adult.

6. ACTIVITY TERMS: All activities and other facilities must be used in accordance with the operator’s instructions.

A. Ice Skating & Ice Bumper Cars
• (i) Ice Skating & Bumper Cars can be hazardous. Participation in an Ice Skating or Bumper Cars session is entirely at your own risk. Seal Bay formerly Bunn Leisure is not responsible for any injuries arising from your use of the Ice Rink.
• (ii) participants must follow the instructions of the Activity Team at all times.
• (iii) The Activity Team reserves the right to remove those deemed a risk to the safety of others.
• (iv) All Ice Skating & Bumper Cars Ticket holders must assume that the event operates in all weather conditions. In the unlikely event that Seal Bay Resort formerly Bunn Leisure deems it necessary to close the Ice Rinks, you will be entitled to a full refund.
• (v) Please bring suitable outdoor clothing as the Ice Skating & Bumper Cars are outdoors (under a marquee) and no refunds will be given due to weather conditions.
• (vi) Items left in the Ice Event boot room are left at the owner’s risk.
B. Donkey Rides
• Strict weight restrictions will be applied to every rider. No rider over seven stone or 10 years of age will be permitted to ride. We reserve the right to refuse a rider, should our staff deem that they are too heavy for the donkey. In this instance, the child will be offered the opportunity to walk with the donkey.
• Each donkey ride is a maximum of 5 minutes to include time for a photo

All Tickets and Tokens

1. Event ticket sales are final. Unless otherwise stated herein (or in any Ticket Terms and Conditions), Tickets will not be cancelled, refunded or exchanged once you have purchased a Ticket other than as set out in these Terms.

2. Without prejudice to the Refund Terms (below) and any Ticket Terms and Conditions (if applicable), Tickets are non-transferable and must not be sold, offered for sale, made available, transferred or otherwise disposed of, save as set out herein, and we reserve the right to cancel without refund or compensation any such Tickets. Tickets/Tokens are issued subject to Seal Bay Resort formerly Bunn Leisure’s’ right to alter or vary the Event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets.

3. Any Ticket offered for sale, sold, transferred, used or disposed of may be cancelled and any person(s) seeking to use the Ticket(s) may be refused admission to or be evicted from the relevant Ticketed Activity.

4. Seal Bay Resort formerly Bunn Leisure reserves the rights to refuse admission to the Event to anyone who does not have a valid Activity or Event Ticket, is not participating in an activity or consuming Food & Beverage from an event provider.

5. The Wellness Suite requires £5 deposit to get the Spa band on arrival at Reception.

Ticket Refunds and Cancellation

1. Your purchase of Tickets is subject to our right without prior notice and without refund or compensation to close or change the programme of activities and attractions and/or the Event’s operating hours.

2. Seal Bay Resort formerly Bunn Leisure in its absolute discretion reserves the right at any time to close all or any part of the Event, or to restrict the number of persons having access to the Event, any attraction and/or Activity due to capacity, inclement weather, or special events to ensure safety, security and/or order, or if Seal Bay Resort formerly Bunn Leisure reasonably considers the circumstances so require. In either case, you may be entitled to a refund in accordance.

3. If any ticketed event or activity is/are cancelled/closed in its/their entirety for any reason, we will use our reasonable endeavours to notify Ticket holders as soon as possible (including notifying you of the details of any re-scheduled dates and operating hours the Event will be open). If you have already purchased a Ticket for the Event or a cancelled/closed Ticketed activity, you will automatically be entitled to a refund.

4. If any Ticketed Activity is curtailed during the session and you have a Ticket for that session, we may (but without obligation) offer a refund (in whole or in part) in our discretion (acting reasonably).

5. The Event will operate in line with the latest government restrictions. The Operator reserves the right to cancel your Event Ticket(s) should governmental or other regulatory capacity restrictions and/or any decision of another relevant authority relating to COVID-19 be implemented nearer the Event date. In the event of Event Ticket cancellations, the Organiser shall process refunds in accordance with all applicable Terms and Conditions relating to this Event.

6. In all circumstances, where refunds are given by Seal Bay Resort formerly Bunn Leisure, only the face value of the Ticket shall be refunded.

Christmas Lunch Terms and Conditions

1.1 Availability within the venues is limited, so tables will be assigned on a first come first served basis.

1.2 We will do everything we can to accommodate your seating choices but we cannot guarantee it will be possible. For special requests please email peter.treagust@bunnleisure.co.uk

1.3 Once payment has been made, or charged to the Owner’s account, this will be a confirmed booking.

1.4 No cancellations will be possible and no refunds will be given.

1.5 For Owners, the cost of the Christmas Day Lunch for your party will be charged to your account.

1.6 For Holidaymakers, payment must be made via the App.

1.7 Owners are responsible for the behaviour of their guests and Holidaymakers must adhere to the terms and conditions of booking.

1.8 Only Holidaymakers who have booked a holiday can book the Christmas Day Lunch.

Bookings

1.1 All activities are to be booked in advance via the My Bunn Holiday App or at our dedicated Leisure Booking points. Bookings can be made up to 15 minutes before the scheduled start

1.2 All payable activities are to be charged at the time of booking.

1.3 Where payment is outstanding 1 hour before the start of an activity, the booking will be cancelled.

1.4 Terms and conditions for individual activities can be found on the My Bunn Holiday App

1.5 Before submitting your Booking to us you will be given the opportunity to review your reservation and amend it. Please ensure that you have checked your booking carefully before submitting it.

1.6 By submitting your Booking, you confirm that you have given us authority to make the reservation on behalf of your party and that the booking is subject to these terms and conditions.

1.7 If Seal Bay Resort formerly Bunn Leisure, for any reason, cannot fulfil the booking or associated activity(s) then a suitable alternative will be offered, or a full refund is applicable. Any refund due will be processed to the payment card used at the time of booking.

1.8 If spaces are bought on behalf of other guests, you accept and ensure, on their behalf, that every guest in your party can meet and comply with the entry conditions and rules on activities.

Cancellations

2.1 If Seal Bay Resort formerly Bunn Leisure cancels/postpones/rearranges any event guests are entitled to a full refund back to their original payment method.

2.2 Failure to arrive at the activity start time (no-shows) will not be eligible for a refund.

2.3 Seal Bay Resort formerly Bunn Leisure retains the right to cancel an activity without notice due to extreme weather, break out of serious disease or any act out of the control of Seal Bay Resort formerly Bunn Leisure Management.

Miscellaneous

3.1 All participants take part in activities at their own risk and Seal Bay Resort formerly Bunn Leisure takes no responsibility for personal injury, loss or damage of personal .

3.2 Participants are given a safety briefing before each activity and it remains the responsibility of the participants or their parent/guardian to adhere to these safety rules throughout.

3.3 All children under the age of 12 must always be on activities by a responsible adult. Please refer to individual activity terms and conditions for full details.

3.4 The appropriate behaviour of children under 12 remains the responsibility of the accompanying adult and not the instructor or any Seal Bay Resort formerly Bunn Leisure team .

3.5 Team members reserve the right to remove or exclude any participant whose behaviour is considered to be in direct violation of the safety briefing or the rules of the .

3.6 Seal Bay Resort formerly Bunn Leisure reserves the right to change activity venues without notice. This may include outdoor and indoor venues.

3.7 We fully comply with all laws in force regulating the treatment of, and provision for, guests with any disability. If you have any special requirements pertaining to a disability, please inform us of such requirements before you .