What is Cove Connect?
Cove Connect is our new customer portal, launching in Spring 2025. In time, this will be your go-to place for all things Cove! Whether you’re a Cove Club Owner, a holiday guest or visiting just for the day it will bring you the latest news from your park, the ability to manage your Cove Passes and access relevant special offers or discounts, as well as keep you updated with information on events, entertainment and activities.
Is it an app?
It’s a web app, which means you can access it anytime from any web browser, and it doesn’t need to be installed. It’s easy to bookmark so once you’re registered you can easily access it from your web browser – from your mobile phone or desktop.
Why are you introducing the Cove Connect app?
There are a number of benefits to launching the Cove Connect app. First and foremost we want to give all customers a better way of managing their Cove Passes – we know we let you down previously so it’s important we get this right for you. By ‘going digital’ we will eliminate the need for card passes, which is a huge waste and also open to misuse. It’ll improve the experience on-park too and means we can (eventually) keep you need to know all in one place!
How do I access it?
It’ll be available here at https://connect.cove.co.uk.
How do I register?
You can register a new account using just an email address. You’ll be asked to create a password and once your details are validated you’re ready to go! For Cove Club Owners, you must use the email address registered to our Owners account to ensure you benefit from your exclusive offers, events and discounts.
What if I don’t have an email?
It’s hard to get through life nowadays without an email address, isn’t it?! We’re here to help, so if you want, we can help you set up a new email address and add this to our system so your Owner details are all updated. You can then use this email to set up an account on Cove Connect and access the benefits it brings.
Can I use a physical pass?
If you don’t have an Apple or Android mobile phone, where you can download your passes to your Goole or Apple Wallet, you can have a PDF version emailed to you so that you print this at home before arriving on-park. We will no longer be supplying plastic cards.
My children don’t have an email address, how do I get them a Cove Pass?
Cove Connect will allow you to create passes for your family without an email address. You can save all your family passes to your Apple or Google Wallet and then share via Whatsapp or text message. You can also print a PDF version in advance of your stay for children to use on park.
Can I create Owner passes for friends and family?
The Cove Connect app will enable you to create and download Cove Club Owner Passes for your friends and family. You can manage these passes on their behalf or invite them to create and download their own. You will see your season’s allocation on Cove Connect, once this is used, you, friends or family can purchase additional passes as required – these are called Cove Guest Passes.
How do Cove Guest passes work?
You can use Cove Connect to purchase Cove Guest Passes for friends and family visiting for a short break or if you sublet your holiday home and want to create passes for those guests to use. Again, you can invite guests to purchase and manage their own Cove Guest Passes, or you can do this on their behalf.
Cove Club Owner Pass Terms and Conditions
As the registered Owner(s) of a holiday home on a Cove UK Park, your Cove Club Owner Passes are subject to these terms and conditions:
- The Cove Club Owner Pass allows you to receive the following Owner discounts at your park (if applicable) and all other Cove UK Parks:
– 15% discount on food and drink in park venues.
– 50% discount on sports and leisure activities.
– 5% discount on purchases at Nisa (excluding cigarettes, vapes and lottery tickets if applicable). - A Cove Club Owner Pass is allocated to a named individual and must not be used by anyone else. The Cove Club Owner Pass must be presented at point of purchase to benefit from the Owner discounts, and the holder may be required to provide proof of their identity and ownership.
- The Cove Club Owner Pass also entitles you to discounts on holiday bookings on our parks for you and your friends and family. The discounts are currently 25% for holiday bookings on your park and other Cove UK parks. To book a break using your discount, please speak to the Owner Services team at your park.
- Once you have allocated a Cove Club Owner Pass to a named individual for the current season, you will not be able to change that individual in that season unless extenuating circumstances. There will be an administration charge, please see your owner services team for information.
- The Cove Club Owner Pass cannot be used in conjunction with any other offers or vouchers.
- The usual rules and policies relating to the park, including in relation to the facilities and paid activities, still always apply.
- Any breach of these terms may result in the immediate suspension or withdrawal of your Cove Club Owner Pass(es) and associated benefits. The team have the right to decline use, if any breach is suspected and any fraudulent or criminal activity will be reported to the police and could constitute a serious breach of the licence agreement.
- We may change these terms or withdraw some or all the benefits of the Cove Club Owner Pass at any time. Where we do so, we will give you at least 30 days’ notice of such changes or withdrawal.
- There is no cash alternative to the benefits made available by the Cove Club Owner Pass.
- If your pitch license agreement is terminated for any reason, you will lose the benefits of the Cove Club Owner Pass.
- All personal data will be processed in accordance with our privacy policy (which is available at https://cove.co.uk/privacy-cookie-policy/) and any applicable law. Where you provide us with information (including personal data) in relation to Cove Club Owner Passes, including an individual’s name, email address, date of birth and photo, you confirm that you have the consent of the relevant individual to do so.
- These terms are governed by English law, and both parties submit to the non-exclusive jurisdiction of the English courts.
- Any use of ‘we’ or ‘us’ is a reference to the Cove Communities Property Management Limited (company number 01538949) whose registered office is 1 Bartholomew Lane, London, United Kingdom, EC2N 2AX.