Your go-to resource for navigating Cove Connect – our new customer portal designed to enhance your holiday experience.
Whether you’re managing your Cove Passes, accessing exclusive offers, or staying updated with park news, we’re here to assist you every step of the way. Explore our step-by-step guide on how to get started, along with FAQs, troubleshooting tips, and terms to make the most of your time with us.
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Visit Cove Connect and create an account.
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You will then receive an email to activate your account. Once you have activated your Cove Connect account, you will be able to create your pass/es.
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Go to ‘Your passes’ in the dropdown menu.
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Complete the details to create your Cove Club Owner Pass. You can also create passes for friends and family, or send them an invitation to do so.
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Once your pass has been created, add it to your Apple or Google wallet on your phone.
To enjoy your exclusive 15% Food & Drink discount on the Cove Eats app, you need to register and link your Cove Club Owner Pass. It’s quick and easy. Just follow the steps below. If you get stuck, just speak to the Owners Reception or F&B team and they’ll be happy to help.
We’ve tried to answer some of the common questions we think you may have below, but if you need any further assistance, please contact your Owner Services team on-park.
Cove Connect is our new customer portal, launched in Spring 2025. In time, this will be your go-to place for all things Cove! Whether you’re a Cove Club Owner, a holiday guest or visiting just for the day, it will bring you the latest news from your park, the ability to manage your Cove Passes and access relevant special offers or discounts, as well as keep you updated with information on events, entertainment and activities.
It’s a web portal, which means you can access it anytime from any web browser, and it doesn’t need to be installed. It’s easy to bookmark so once you’re registered you can easily access it from your web browser – from your mobile phone, tablet or computer.
There are a number of benefits to launching Cove Connect. First and foremost we want to give all customers a better way of managing their Cove Passes – we know we let you down previously so it’s important we get this right for you. By ‘going digital’ we will eliminate the need for card passes, which is a huge waste and also open to misuse. It’ll improve the experience on-park too and means we can (eventually) keep everything you need to know in one place!
It’ll be available here at https://connect.cove.co.uk.
You can register a new account using just an email address. You’ll be asked to create a password, and once your details are validated, you’re ready to go! For Cove Club Owners, you must use the email address registered to your Owner’s account to ensure you benefit from your exclusive offers, events and discounts.
It’s hard to get through life nowadays without an email address, isn’t it?! We’re here to help, so if you want, we can help you set up a new email address and add this to our system so your Owner details are all updated. You can then use this email to set up an account on Cove Connect and access the benefits it brings.
If you don’t have an Apple or Android mobile phone, where you can download your passes to your Google or Apple Wallet, you can download a PDF version and print this at home before arriving on-park. We will no longer be supplying plastic cards.
Cove Connect will allow you to create passes for your family without an email address. You can save all your family passes to your Apple or Google Wallet. You can also print a PDF version in advance of your stay for children to use on park.
The Cove Connect app will enable you to create and download Cove Club Owner Passes for your friends and family. You can manage these passes on their behalf or invite them to create and download their own. You will see your season’s allocation on Cove Connect, once this is used, you, friends or family can purchase additional passes as required – these are called Cove Guest Passes. Guest Passes are only available at Seal Bay.
You can use Cove Connect to purchase Cove Guest Passes for friends and family visiting for a short break or if you sublet your holiday home and want to create passes for those guests to use. Again, you can invite guests to purchase and manage their own Cove Guest Passes, or you can do this on their behalf.
Google Wallet passes downloaded before July 2025 didn’t show your photo due to a technical limitation, whereas they have always shown on Apple Wallet passes. Please remove and re-add the pass to your Google Wallet to get the photo added. Whether or not the image is displayed on the pass, our security team can still verify it’s you by scanning the QR code on your pass.
Once you have added a new vehicle registration number to your pass in Cove Connect, we sync this to our barrier control system. This can take up to 4 hours.
At the till: Barcode scanners are fitted next to the card payment terminals. Simply let the team member know you have a Cove Club Owner Pass and scan your pass at the scanner at any point during the transaction. The discount will then be applied before you pay.
On Cove Eats: To receive your 15% Food & Drink discount on Cove Eats, you’ll need to link your Cove Club Owner Pass to your Cove Eats account. We’ve put together a quick step-by-step guide to walk you through the process.
If you haven’t found the answer to your question here, please feel free to contact a member of the Owners team at your park.
Having trouble getting started with Cove Connect or creating your passes? Don’t worry – help is at hand! Browse the tips below to resolve the most common issues.
Still stuck? Pop in and see your Owner Services team – they’ll be more than happy to help. Or just give them a call.
Once you’ve registered, check your email inbox for a link to verify your account, which you will need to do before being able to login. Use this link to then activate your account on Cove Connect.
Please check your email spam or junk folders, just in case! If you don’t come across the email in your junk or spam folder, please contact your Owners Services team, who can explore this further for you.
From the login page, click the ‘Forgot password’ button and enter your email address. You will then be sent an email with a link to change your password.
Once logged into Cove Connect, click on the dropdown bar containing your holiday home number and click on ‘Your Passes’ to view your pass and your passholders’ details.
If you have an iPhone, you must use the Safari browser to seamlessly add your pass to your Apple Wallet. Android users may need to download Google Wallet from the App Store if it’s not already installed.
No problem. Simply download the pass as a PDF file. The named passholder can use a printed version of the PDF to access facilities, entertainment venues and any relevant benefits.
Pop in to see your park team and they’ll help set one up for you. They’ll even give you a hand to create and manage your Cove Connect passes.
As you approach the main entrance, please ensure you drive up as close as possible to the barrier for the ANPR system to identify your vehicle registration.
As the registered Owner(s) of a holiday home on a Cove UK Park, your Cove Club Owner Passes are subject to these terms and conditions:
